Placing the emphasis on Experience in Banking
Lee James, CTO, EMEA, Rackspace, speaks about Digital Transformation and banking as a service, how both are providing better customer experience, ways consumers are managing their money better, the role cloud plays in this space and how it is likely to evolve.
Employee experience in banking
It’s become increasingly clear in recent years that if banks are going to survive and thrive in the current era, they need to adapt to meet the market’s ever-changing needs.
When we talk about banks rising to meet the challenges of the digital era, we often speak about harnessing data and building better customer experiences.
And while these remain important challenges for banks to overcome, there’s an equally important issue that often remains overlooked: Employee experience (EX).
Research conducted with Forrester Consulting for Sopra Steria’s recent report on “Master Ecosystems: To Be Future-Ready In Banking” shows that many professionals who work with banks find the internal culture a major issue in collaboration. Often, this comes down to a lack of motivation or innovative nous on the part of a bank’s employees.
In this paper, we’ll take a deeper look at what exactly those issues are, why banks must work on correcting them, and the steps they can take in doing so.
Read the paper in full here: resources.soprabanking.com/white-papers/employee-experience-in-banking
NEW BANKING Self Service Experience Abuja
Today we’re taking you on a tour of the UBA Experience Center, a self service station that allows one to do banking in one place
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Use of open banking for corporate banking – Staying connected in the experience economy CH 1/5
In this opening chapter, Andy Hirst, vice president of banking solutions at SAP, looks at how innovations in open banking have impacted corporate banking.
Providing customer experience – Staying connected in the experience economy CH 2/5
Steve Everett, managing director of payments, global transaction banking at Lloyds, talks about how banks are using technology to improve customer service.